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FAQ'S

We have compiled answers to the most common questions about Medute’s products, ordering process, payments, and shipping. If you need further assistance, contact us at support@medute.com or +1 (917)-564-6763.

1. Where is Medute located?

Medute's headquarters is located in New York, USA. We ship nationwide to healthcare professionals, hospitals, and clinics.

2. How do I find a specific product?

Use the search bar at the top right of our website to find products by keywords, brand names, or categories. If you need help, contact our support team.

3. How do I check if an item is in stock?

You can confirm product availability by:

4. I’m having trouble placing an order. What should I do?

If you experience any issues while ordering, please:

Our team will assist you as soon as possible.

5. What payment methods do you accept?

We accept the following secure payment methods:

  • Credit/Debit Cards – VISA, MasterCard, American Express
  • Bulk Orders – Wire transfer options available

For additional payment inquiries, please reach out to our support team.

6. When will my order ship?

Orders placed before 12 PM EST (Monday–Friday, excluding holidays) typically ship the same day. Orders placed after 12 PM EST on Fridays will be processed on Monday.

Delivery times vary based on your shipping method and location. Check our Shipping Policy for details.

7. What are the shipping charges?

Shipping costs depend on your order total and selected shipping method. Rates are calculated at checkout.

For detailed shipping fees and timelines, refer to our Shipping Policy or contact support.

8. Can I cancel my order?

Yes, you can cancel your order before it has been shipped.

Once an order is shipped, it cannot be cancelled and must be returned according to our Return Policy.

9. How can I cancel my order?

To cancel your order, contact us immediately via:

Cancellations are only possible before the order is processed for shipment.

10. What is your return policy?

You may return products within 30 days of delivery, provided they meet our return eligibility criteria.

Some items are non-returnable for health and safety reasons. Return shipping fees may apply.
For more details, check our Return Policy.

11. Do you offer bulk discounts?

Yes, we provide special pricing for bulk orders. Contact our sales team at support@medute.com for a custom quote.

12. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. Tracking updates may take up to 24 hours to appear.

If you haven’t received a tracking email, check your spam folder or contact support.

13. Do you ship internationally?

Currently, we only ship within the United States and U.S. territories. International shipping is not available.

14. Are my payment details secure?

Yes. We use PCI-DSS-compliant third-party payment processors to ensure secure encryption and fraud protection.

Medute does not store or share your payment information with third parties beyond secure payment processing providers.

If you have any additional questions, please contact us at support@medute.com or +1 (917)-564-6763.