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1. Where is medute located?

Ans. Medute headoffice is located in New York.

2. How do I find a specific product?

Ans. You can use the search function on our website, located at the right of our top menu. Search by keywords, brand names, or categories!

3. Where can I confirm the stock of any item?

Ans. You can email us on or you can call us @ (917)-564-6763.

4. I’m having problems placing an order. What do I do?

Ans. If you are having trouble at any stage of the process, we are happy to help! Call us at (917)-564-6763 or email us at and we will respond in a timely manner.

5. What forms of payment do you accept?

Ans. We accept credit cards, including VISA, MasterCard, and American Express. For bulk orders, we accept wire transfer.

6. When will my order ship?

Ans. Typically, orders placed before 12 pm EST—Monday through Friday (excluding holidays)- will ship the same day. If your order is placed after 12 pm EST on Friday, it will be processed the following Monday.

7. What are the shipping charges?

Ans. You can return all purchases up to 30 days from the date you receive them. A return shipping fee will be deducted from your refund, based on your region. To find out more, check out our return policy.

8. Can I cancel my order?

Ans. Yes, you can cancel your order before it will get shipped.

9. How can I cancel my order?

Ans. You can contact us through email or call us at (917)-564-6763 to cancel your order.